About Us
Delivery & Returns

 

Delivery Planning

We would suggest that you do not schedule any installation work until a few days after the delivery date. You can then resolve any technical issues or order any additional items as neccessary

FREE next day delivery in Mainland UK on most products and FREE PRE 12.00AM NEXT DAY on some roof domes!

Products are marked appropriately for their specific delivery time within the 'Delivery Options' column of the price table on each product. Many products are listed as 'Next working day delivery', while others are listed as '3 working days' or even '10-15 working days'. Delivery times are given to provide the best possible information to you so that you can co ordinate and schedule installation work and deliveries.

If you place your order before 1.00pm we will despatch your product or order the product from our suppliers the same day. Your delivery will be made according to the delivery time listed as above. The first day of delivery will be counted as day 1 if the order was placed prior to 1.00pm. If it is placed after 1.00pm the following day would be day 1.

Loft Shop roof domes are delivered pre 12.00am FREE NEXT DAY if ordered before 11.00am the day before.

Although all the carriers the Loft Shop uses have excellent delivery records and although 99% of the time delivery is made as listed, no carrier can 'guarantee' next day delivery. So where possible it is always advisable to plan your project in advance and make sure you have planned enough time to receive your delivery.

Bespoke Products

Some products listed on this website may be made to measure, therefore delivery times cannot be given until the order is finalised.

 

***PLEASE NOTE THAT DELIVERIES TO OFF SHORE LOCATIONS CAN INCUR ADDITIONAL CHARGES***

 

Returns

The Buyer has the right to cancel a Contract in so far as it relates to Goods at any time up to the end of seven Working Days after the Buyer receives the Goods subject to clause 8.8 of our Terms & Conditions.

To exercise the right of cancellation, the Buyer must give written notice to the Company by hand or post, fax or email, at the address, fax number or e-mail address shown below, giving details of the Goods and/or Services (where appropriate) their delivery.

If the Buyer exercises the right of cancellation after the Goods have been delivered to the Buyer, the Buyer will be responsible for returning the Goods to the Company at the Buyer’s own cost. A collection by the Loftshop can be arranged, but a 15% re-stocking charge will be applied. The Goods must be returned within 21 days of cancellation. The Buyer must take reasonable care to ensure the Goods are not damaged in the meantime or in transit. If the Buyer fails to take reasonable care of the Goods, the Company will be entitled to charge the Buyer for the price of the Goods.

The Buyer does not have the right to cancel a Contract if the order is for Special Goods or for Goods which by their nature cannot be returned or are liable to deteriorate or for Goods which have been used by the Buyer which may reasonably be regarded as adversely affecting the Company’s ability to resell such Goods.